OUR PROMISE TO YOU...
To give you the best possible service
You can expect every member of our staff to be fully trained and to treat you and your family with courtesy and kindness at all times. You can rely on us to conduct the entire cremation process with professionalism and with observance of the law and our own code of ethics.
To handle your loved one always with respect
You can be confident that we’ll take care of your loved one from the moment of collection to the disposition of the ashes. We’ll prepare and carry out the cremation in keeping with proper mortuary standards, and we’ll return all personal possessions to you.
To be truthful about all processes and costs
You will be given a written explanation of the cremation process, including any legal restrictions and requirements. You will also be given an itemized statement of all costs before you pay. This will show our fees, the cost of additional products you have chosen, and fees imposed by others.
To act always within the law
Be assured that we will obtain all necessary authorization from you, file the death certificate on time, and safeguard properly all records related to you, your loved one and the cremation process. We will not do anything without your written consent.
OUR PROMISE TO YOU
WE’LL ALWAYS BE HERE FOR YOU
Whenever you need us for advice or support, just pick up the phone. We’re available day and night, every day of the year. Your concerns come first with us, and we’ll always try to anticipate your needs.
WE’LL BE RESPECTFUL
Be assured we will treat your loved one with dignity at all times, from the moment we arrive at the place of death to the moment we return the ashes to you.
WE’LL BE COURTEOUS
Grief and and confusion are common emotions at this time, so expect us to take the time to explain the whole process to you and your family and to offer gentle guidance.
WE’LL BE HONEST AND UPFRONT
You won’t be surprised by hidden costs and you won’t be overcharged. Our package prices really do include everything you need to carry out a simple cremation.
WE’LL BE PROFESSIONAL
Every employee is fully trained and works to the high standards set out in our code of ethics. By attending to detail at every stage of the cremation, we guarantee that the ashes you receive are those of your loved one.
WE’LL BE CONFIDENTIAL
All information about your loved one will be kept secure and disclosed only if required by law. All records will be filed on time, kept in a secure location, and made available to the authorities to ensure that we comply with the law.